1. Policy Overview
This Booking & Refunds Policy explains general procedures that may apply when customers request flight assistance, make a booking, request a flight change, cancel a travel arrangement, or request a refund through All Flight Booking Website.
Specific terms may vary depending on the itinerary, airline, supplier, fare rules, payment method, and type of service requested.
2. Booking Requests
Customers may contact us to request assistance with available flight options and travel arrangements.
Information provided during a booking request should be accurate and complete, including passenger names, travel dates, destinations, contact information, and other details required for the requested service.
A request for information or a quote does not by itself guarantee a confirmed reservation, fare, seat, or itinerary.
3. Booking Confirmation
A booking or transaction is considered confirmed only after the applicable process has been completed and confirmation has been provided where applicable.
Customers should carefully review passenger information, travel dates, airports, flight times, baggage conditions, fare conditions, and other transaction details before final confirmation.
Once a transaction is confirmed, changes or cancellations may be subject to applicable airline, supplier, or service conditions.
4. Payments
Where payment is required, the applicable amount and payment conditions will be communicated before completion where reasonably possible.
Customers are responsible for verifying the transaction amount and details before authorizing payment.
Depending on the transaction, charges may include applicable service fees, fare amounts, taxes, supplier charges, change fees, or cancellation fees.
5. Flight Changes
Customers requesting a flight change should contact us as soon as possible.
Flight changes may be subject to airline availability, fare rules, applicable change fees, fare differences, taxes, supplier charges, and other conditions.
A requested change is not guaranteed until the applicable change has been processed and confirmed.
6. Cancellations
Cancellation requests should be submitted as soon as possible. Cancellation eligibility depends on the applicable fare, airline, supplier, ticket conditions, and timing of the request.
Some fares, services, or tickets may be non-refundable or may include cancellation charges.
Submitting a cancellation request does not automatically mean that a full refund will be available.
7. Refunds
Refund eligibility is determined by the applicable booking, ticket, fare, supplier, airline, and service conditions.
When a refund is permitted, the refundable amount may be reduced by applicable airline penalties, supplier fees, service charges, taxes, or other non-refundable amounts.
Refunds are generally returned using the applicable payment method or through the process associated with the original transaction, where permitted.
8. Airline Rules
Airlines and travel suppliers may establish their own rules for changes, cancellations, refunds, baggage, schedules, and other travel conditions.
These rules may vary by airline, route, fare type, ticket class, booking date, travel date, and other circumstances.
Customers should review the applicable airline or supplier conditions before making a booking or requesting a change or cancellation.
9. Refund Processing
Refund processing times may vary depending on the airline, supplier, payment provider, financial institution, and transaction type.
Once a refund has been approved or initiated, additional processing time may be required before the funds appear in the customer's account.
We cannot guarantee a specific processing time when the refund is dependent on a third-party airline, supplier, payment processor, or financial institution.
10. Non-Refundable Services
Certain services, fees, tickets, or charges may be non-refundable under the applicable terms.
Non-refundable amounts may include certain service fees, supplier charges, airline penalties, fare restrictions, or other charges identified during the transaction.
Customers should review the applicable conditions before authorizing payment or confirming a transaction.
11. Payment Disputes
Customers are encouraged to contact us first if they have a question about a transaction, payment, cancellation, or refund.
Please provide relevant transaction information so that the request can be reviewed and, where applicable, communicated to the relevant airline, supplier, or payment provider.
Nothing in this policy is intended to limit any rights or protections that cannot lawfully be waived under applicable law.
12. Contact Us
If you have questions about a booking, flight change, cancellation, payment, or refund request, please contact our team.
All Flight Booking Website
Phone:
(214) 273-1754
You may also visit our Contact Us page.